Upgrade to Premium, manage or cancel your plan

Premium adds analysis, planning and AI tools to your free Basic account. This article explains how to upgrade, how to change or cancel your plan, and what Premium means if your coach's subscription stops. For what each plan includes, see Athlete accounts: Basic vs Premium and Premium Athlete plan.

Free trial

New athletes get 14 days of Premium for free. When the trial ends, your account becomes Basic unless you upgrade.

Upgrade on the web

1. Open My Profile from the menu at the top right and select Plans in the left menu. You can also select Upgrade Plan in that menu.
2. Choose Monthly or Yearly.
3. Under Premium, select Choose this plan.
4. Pay by Card or Paypal. If you have a coupon, select Have a coupon?.
5. Select Update plan.

Premium costs €9 a month or €79 a year. If you subscribed earlier at a different price, you keep that price.

Upgrade in the mobile app

1. Go to Settings and tap Plans (see the mobile app guide).
2. Choose the monthly or yearly Premium plan and tap Choose this plan.
3. Pay with your Apple or Google account.

If a subscription you bought in the app doesn't show, tap Restore on the same page.

Change your card or see your invoices

On the web, open My Profile and select Billing. There you can Update payment method and download your invoices under Billing History.

Cancel Premium

If you pay on the web:

1. Open My Profile > Plans.
2. Under Basic, select Choose this plan and confirm.

You keep Premium until the end of the period you have paid for, then your account becomes Basic. Until then, the Plans page shows the date, and you can change your mind with Reactivate subscription.

If you pay through the App Store or Google Play, change or cancel your plan from the mobile app. The Plans page on the web tells you so.

Switching from monthly to yearly

If you pay monthly on the web, the yearly Choose this plan button is not available (To upgrade please contact support). Write to us at info@trainerplan.co and we'll change it for you.

When your coach pays for your Premium

Your coach can upgrade you from your profile in their account. Then:

• You get all of Premium, and you don't see Plans or Billing in your profile.
• Only your coach can downgrade you. Ask your coach if you want to change it.

If your coach's subscription stops

Your account depends on your coach's account while they coach you (see Connect with your coach). If your coach's free trial ends without a paid plan, or their payment is overdue for more than 3 days:

• With Premium (paid by you, or during your free trial), nothing changes. You keep using TrainerPlan on the web and in the mobile app, with all your Premium features.
• With Basic, you can't use TrainerPlan until your coach's account is active again. When you sign in you see You can't access your account right now. Please contact your coach.

This only applies to the coach you are currently training with. If you have no coach, or your coach has archived you, their subscription doesn't affect your account.

A locked Basic account can't open the Plans page, so upgrade to Premium before you need it if you want to be sure you keep access.

Good to know

• If you pay on the web, the mobile app doesn't show Plans: manage your plan on the web.
• Questions about a payment? Write to us at info@trainerplan.co.